Common Questions
Before you write — quick answers
How long does it take to build and ship my hood?
Most custom hoods ship within 10–15 business days from order confirmation. Complex custom orders or specialty finishes may take 18–22 days. We'll confirm your lead time before production begins.
What if my hood arrives damaged?
All orders are photographed before shipping. If damage occurs in transit, contact us within 5 days of delivery with photos and we'll arrange a replacement at no cost to you.
Can I get a quote before I order?
Yes. Use the contact form above or call us directly. Share your dimensions, finish, and style and we'll send a full itemised quote within one business day.
Can I order free samples before committing?
Yes — we offer free painted and stained finish samples. Simply visit our Samples page, choose up to 3 finishes, and we'll ship them within 3–5 business days at no charge.
Do you offer fully custom sizes and shapes?
Absolutely. All hoods are built to your exact dimensions. For non-standard shapes, arches, corbels, or unique details, contact us for a custom quote — there's no extra fee for custom sizing.
Do you install, or just supply?
We supply and ship only — we don't offer installation services. However, our hoods are designed for straightforward install by any competent carpenter or contractor. Full guides are included.
How long does it take to build and ship my hood?
Most custom hoods ship within 10–15 business days from order confirmation. Complex custom orders or specialty finishes may take 18–22 days. We'll confirm your lead time before production begins.
Can I order free samples before committing?
Yes — we offer free painted and stained finish samples. Simply visit our Samples page, choose up to 3 finishes, and we'll ship them within 3–5 business days at no charge.
What if my hood arrives damaged?
All orders are photographed before shipping. If damage occurs in transit, contact us within 5 days of delivery with photos and we'll arrange a replacement at no cost to you.
Do you offer fully custom sizes and shapes?
Absolutely. All hoods are built to your exact dimensions. For non-standard shapes, arches, corbels, or unique details, contact us for a custom quote — there's no extra fee for custom sizing.
Can I get a quote before I order?
Yes. Use the contact form above or call us directly. Share your dimensions, finish, and style and we'll send a full itemised quote within one business day.
Do you install, or just supply?
We supply and ship only — we don't offer installation services. However, our hoods are designed for straightforward install by any competent carpenter or contractor. Full guides are included.
Trade & Wholesale
Are you a designer or contractor?
Hoodsly Wholesale gives trade professionals access to exclusive pricing, saved jobs, dedicated support, and custom marketing materials — everything you need to specify and sell Hoodsly with confidence.
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Exclusive trade pricing
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Saved jobs & shareable carts
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Dedicated account rep
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Custom marketing materials