Frequently Asked Questions

Our standard lead time is 20 business days or less. Need your hood sooner? Rush production is available for 10-15 business days*
Once your order is complete, please allow an additional 2–6 business days for shipping.
Orders with a custom color match require 25–30 business days for production.
*Custom color match orders cannot be rushed.

Once your order has been placed, you will have 2 business days to make any changes to your order without being charged additional fees, on top of the cost of the changes. Changes made after 2 business days, but before your hood has entered production, will incur a $250 fee, plus the cost of the requested changes. Changes made after production has started will incur a $500 fee, plus the cost of the requested changes.

Yes! We offer exclusive trade pricing for builders, cabinet dealers, designers, and other kitchen and bath trade professionals. If you already have a trade account, simply log in to view your pricing. Interested in joining our trade program? Click the link below to get started.

You can order one off samples of our paints, stains, and strapping. We also offer sample boxes with all our paints and stains for $25.

We offer financing through Sezzle, with plans that may include up to 0% interest and 0% down. Available options and terms are shown before you confirm payment.
Sezzle is a third party financing provider. Financing options, eligibility, terms, and approvals are determined by Sezzle and are not controlled by Hoodsly.

Your range hood should be at least as wide as your cooktop. It can be wider if you prefer and have the space. Not sure which size to choose? Connect with a Hoodsly expert to find the right width for your space.

Your range hood must be mounted 30–36 inches above your cooktop. Need help determining the right mounting height for your space? Connect with a Hoodsly expert for guidance.

If you have a vaulted ceiling, we recommend ordering your range hood with an extension. For example, if you need a 54" high hood, we recommend ordering a 48" high hood with a 6" extension. The extension can then be cut to match the slope of your ceiling.

Most major-brand inserts fit a Hoodsly hood, some with minor modifications. You can look up your model number in our compatibility chart to see if your vent will fit and whether any modifications are needed.
Don’t see your vent listed? Contact our customer service team with your model number, and we’ll be happy to check compatibility for you

Yes! We offer island hoods in four different styles, with options to complement a variety of kitchen designs. Because every island installation is unique, a licensed contractor is required to ensure your hood is properly and securely installed.

Hoodsly offers ventilation from six different brands, with options to fit a variety of kitchen and cooking needs. Not sure which one is right for you? Use our helpful CFM tool for a personalized recommendation, or connect with our customer service team for expert guidance.

The right CFM depends on your appliance type, BTU output, and hood width. Not sure what you need? Our CFM calculator can recommend the right ventilation for your kitchen in about one minute.

Yes! We offer recirculating options for most of our ventilation brands. Recirculating ventilation is only recommended for electric cooktops and can be a great option when venting outside isn’t possible. Not sure if recirculating is right for your setup? Connect with a Hoodsly expert for guidance.

Many local building codes require a make-up air system for ventilation over 400 CFM. Requirements can vary by county, so we recommend checking with your local building inspector before ordering a higher-CFM ventilation unit.

Yes! Hoodsly offers custom paint matching using Sherwin Williams or Benjamin Moore colors, or we can match a color from a physical paint sample. We also offer select wood species, including white oak, walnut, cherry, alder, and hickory, for even more ways to customize your hood.

Our wood hoods are made with 3/4" cabinet grade plywood with a white maple veneer, providing a beautiful, durable surface for both paint and stain while remaining dimensionally stable above a hot range with proper ventilation use.
Our metal hoods are fabricated using 14 gauge, 1/16" thick stainless steel for a durable, high quality finish.

Yes! Every Hoodsly hood starts raw and unfinished, and you can choose to order yours raw or primed. Our raw option arrives stain ready and can also be painted after proper priming. Choose our primed option if you plan to paint your hood, or order it raw if you plan to stain, paint, or plaster it after installation.

Proper care will help keep your Hoodsly hood looking beautiful for years to come. For routine cleaning, use a soft microfiber cloth with water and clear Dawn dish soap, and avoid harsh or abrasive cleaners.
Care may vary by material and finish, so please visit our Care Instructions page for complete cleaning and maintenance guidance.

Hoodsly offers both free and premium shipping options throughout the continental United States.
For orders shipping to Alaska, Hawaii, or other U.S. territories, a shipping broker is required to complete delivery. For orders shipping to Canada, please contact our customer service team for a shipping rate quote and assistance with your order.

Your hood will arrive securely packaged on a pallet. The carrier will contact you before delivery to provide a delivery window, and someone must be present to receive and inspect the order and sign the Bill of Lading (BOL).
Unless you’ve selected an upgraded shipping service, your order will be delivered curbside. Please make sure someone is available at the scheduled delivery time, as the carrier cannot leave the shipment without a signature. Additional shipping fees may apply if the order must be returned or rerouted due to an unsuccessful delivery. 

When you receive your range hood, please thoroughly inspect it before signing the BOL. Remove the top cover and check the hood itself for any damage.
If your hood is severely damaged beyond repair, please refuse the shipment and contact Hoodsly Customer Service. If you accept the delivery with visible damage, be sure to note the damage on the BOL and take photos before the carrier leaves.
Then, file a damage claim with our team as soon as possible. We’ll review the damage and work with you to determine the best resolution.

If you know at the time of purchase that you won’t need your hood for an extended period, please include your preferred ship date in your order notes so our team can plan accordingly.
Once your hood is ready to ship, we can hold it in our warehouse for up to one week at no additional charge. If storage is needed beyond one week, a $100 weekly storage fee will apply.

Use our Track My Order feature to see where your range hood is in the production process. Simply enter your order number and email address to view its current status.
Once your range hood ships from our facility, you’ll receive an email with tracking details. From there, you can use the freight carrier’s tracking information to follow your shipment through delivery.

Our Hoodsly wood range hoods are designed to make installation as simple and straightforward as possible. Your hood will include an installation manual, and we also offer installation videos for our hoods and relevant ventilation units for additional guidance.
Island and Metal hoods are recommended to be installed by a licensed contractor.
If you or your contractor runs into any issues during installation, please contact our Customer Service team. We’ll be happy to assist.

Hoodsly does not provide or sell ductwork or electrical components. For ducting needs, we recommend consulting with a licensed HVAC technician. For electrical requirements, please consult with a licensed electrician.

While Hoodsly does not offer installation services, we maintain a list of companies that may be available to assist with installation. Contact our Customer Service team to see if we have a recommended installer in your area. 

Our 3-year craftsmanship warranty covers defects in materials and workmanship on the hood itself. It doesn't cover normal wear, damage from improper installation, or the ventilation insert, which carries its own manufacturer warranty.

Because custom hoods are made specifically for your kitchen, we’re unable to accept returns on custom sized or custom styled hoods.
This does not apply to hoods damaged during shipping. If your custom hood arrives damaged, please contact Hoodsly Customer Service immediately before modifying or installing the hood. Our team will work with you to determine the best resolution.

At Hoodsly, we want you to feel confident in your new range hood. If your hood does not match your order details or you have concerns about the product you received, please contact our Customer Service team before modifying or installing the hood.
We’ll work with you to understand the issue and determine the best resolution. When contacting us, please have your order number and photos showing the issue or discrepancy ready.