Built by hand. Backed by us.

Every Hoodsly hood is handcrafted to order in North Carolina by a team that signs off on each build. We warrant that your hood is free from defects in workmanship and construction — joinery, assembly, and structural build quality — for three years from the date of delivery.

If a covered defect appears, we will work through a resolution with you that works best in each unique case. Hoodsly covers any associated fees, so long as the claim is determined to be for a valid craftsmanship issue.

• Structural workmanship — Joinery, seams, veneers, panel construction, and frame integrity under normal residential use, claimed before any modifications are made to the structure of the hood.
• Manufacturing defects — build errors that affect fit, function, or installation of the hood as ordered.
• Applied finishes at delivery — factory paint or stain defects present when your hood arrives, documented within 5 days.
• Hardware we install — mounting cleats, brackets, and factory-installed components.
• Damage in transit (if reported before installation/within close proximity of delivery).
• Missing items reported within 5 business days of delivery.
  

• Improper installation — damage from installation errors, modification, or attempted repairs by others.
• Moisture & heat abuse — standing water, steam-cleaner use, installation outside clearance requirements, or damage to the product due to improper storage conditions.
• Improper cleaning — harsh chemicals, abrasives, or anything outside our care instructions.
• Customer-finished raw hoods — we're not responsible for staining or painting done outside our shop.
• Normal wear — patina on living metal finishes, minor color shift from sunlight, and everyday wear.
• Third-party inserts & blowers — ZLINE, Vent-A-Hood, and other inserts carry their manufacturers' own warranties.
• Improper ventilation — issues at the bottom of the hood caused by an unsuitable ventilation selection or usage. Your ventilation must meet your cooktop's requirements and be used every time you cook to protect the hood from consistent heat and steam exposure. Wood hood warranties are partially voided if ventilation needs are not met — it's the buyer's responsibility to choose a ventilation setup that meets their requirements.

Wood is a natural material, and every hood is unique. Wood filler, pin nails, knots, mineralization, and multi-dimensional graining are commonly used in our build methods and are not considered defects. Grain variation, natural color differences, and seasonal wood movement are part of a handcrafted product — not warranty issues.

Claims are simple — we just need to see the issue:

1. Email hello@hoodsly.com or call (877) 847-0405 with your order number.
2. Attach 3–6 clear photos: the defect up close and the full hood. For ventilation warranty claims, please provide an image of the serial number, stickered inside the unit.
3. Our team reviews and responds within 1–2 business days.
4. We repair, send replacement parts, or rebuild — whichever makes it right.

Shipping damage instead? File a damage claim →

Following our care guidelines keeps your finish and your warranty in good standing. Clean with clear, fragrance-free Dawn and a microfiber cloth. Dry immediately and avoid abrasives, harsh chemicals, or steam cleaners. Damage from improper care is not covered.

Questions about coverage before you order, or think you have a claim? Talk to us — we'd rather look at a photo today than have you worry for a week.

Phone: (877) 847-0405
Email: hello@hoodsly.com
Hours: Monday–Friday, 8am - 8 pm EST
Address: 7830 Commerce Drive, Denver, NC 28037