Your privacy, respected.

• Order information — your name, email, phone, shipping/billing address, and the products you purchase.
• Payment details — processed securely by our payment providers; Hoodsly never stores full card numbers.
• Communications — emails, chat messages, video-chat bookings, and photos you send us (like color-match samples or damage-claim photos).
• Site activity — pages viewed, device and browser info, and how you found us, collected via cookies and analytics tools.
• Photos you share — kitchen photos submitted for the gallery or tagged #MyHoodsly.

• To build and deliver your order — including sharing your address with freight carriers to schedule delivery.
• To support you — answering questions, processing samples, claims, returns, and warranty requests.
• To improve the site — understanding what pages and products people use so we can make them better.
• To market (with permission) — sale alerts and design content if you subscribe; you can opt out anytime.
• To feature your kitchen — only when you submit photos or tag #MyHoodsly.

We share information only with service providers who help us run the business, and only what they need:

• Payment processors — to complete your purchase securely.
• Freight & shipping carriers — name, address, and phone so they can schedule your delivery.
• Email & scheduling tools — to send order updates and manage video-chat bookings.
• Analytics & advertising platforms — aggregated site-usage data to measure and improve marketing.
• Legal requirements — if required by law or to protect our rights and customers.

We use cookies and similar technologies to keep your cart working, remember preferences, measure site performance, and show relevant ads. You can control cookies through your browser settings; blocking some may affect checkout functionality.

Analytics tools (such as Google Analytics) collect anonymized usage data — they help us see what's working, not who you are.

If you join our list, we will send occasional emails, including order updates, sale announcements, new product launches, and design guides. You can unsubscribe anytime using the link at the bottom of the email. Please note that transactional messages, order confirmations, shipping updates, and delivery scheduling will be sent with every order to keep you informed until your range hood is delivered.

• Access — ask us what personal information we hold about you.
• Correction — ask us to fix inaccurate details.
• Deletion — ask us to delete your information, subject to records we must keep (like completed orders).
• Opt out — unsubscribe from marketing at any time.
• Photo removal — ask us to remove your submitted kitchen photos from our gallery or marketing. please send a detailed email to Hello@hoodsly.com, ATTN: Marketing, with the image you are requesting removal of. 
  
  

To exercise any of these, email hello@hoodsly.com — we'll respond promptly.

We protect your information with encrypted connections (HTTPS), secure payment processing, and access controls inside our team. We keep order records as long as needed for warranty coverage, accounting, and legal requirements, then delete or anonymize them.

Questions about this policy or your data? We're a real team in Denver, NC — reach out.

Phone: (877) 847-0405
Email: hello@hoodsly.com
Hours: Mondau-Friday, 8am - 8pm EST
Address: 7830 Commerce Drive, Denver, NC 28037