The terms, in plain English.

• Please verify all measurements before placing your order. All sizing must be verified by the buyer. Hoodsly accepts no responsibility for in-home measurements. It is the buyer’s responsibility to verify prior to the order shipping. Buyer is responsible for shipping if there is a return needed that is not related to damage. This includes shipping to the buyer and back to our facility.
• Once an order has been placed:
  • Within 2 business days: Changes may be made without additional administrative fees (excluding any price differences).
  • After 2 business days, before production: A $250 change fee plus the cost of the requested changes will apply.
  • After production begins: A $500 change fee plus the cost of the requested changes will apply.
• PLEASE NOTE: Once a custom-sized range hood enters production, no changes can be made to the order. Additionally, we cannot accept cancellations or returns on any custom or custom-sized hoods.

• Standard lead time for a made to order range hood is 15-20 business days for production, and 4-7 business days for shipping
  • The lead time for orders with a custom color match is 20-25 business days for production, and 4-7 business days for shipping. Production on Color-Matched hoods does not begin until Hoodsly receives the sample.

Quick Ship Range Hoods

• Quick ship range hoods ship out within 1-2 business days.
• Please allow up to 7 business days for shipping.

In Stock Hoods (Warehouse Sale)

• Any products purchased in our Warehouse Sale category will be shipping from our warehouse within 2-4 business days.

• Ventilation Installation: We recommend installing the liner/blower before mounting your hood to the wall. Failure to do so may make installation significantly more difficult.
• Ventilation Required: To ensure the quality and longevity of our wood hoods, proper ventilation must be installed and used any time the cooktop is in use. Failure to do so may cause issues with your wood hood and will void your craftsmanship warranty. Customers accept full responsibility for ensuring their ventilation unit is of the correct specifications to accommodate the power of their cooking surface.
• Hoodsly is not a contractor and does not perform or arrange installation services.
• Building Codes: The customer is fully responsible for ensuring that all building/inspections codes are met. We recommend working with a professional to ensure all codes are properly met for your area.
• Installation Acceptance: Installation constitutes full and complete acceptance. No claims or returns will be honored after partial or complete installation unless there is a warranty claim for a quality issue that arises post-installation. In the rare circumstance of a veneer failure, we will assess the return claim on a case by case basis.

We strongly recommend waiting until your order has been received and thoroughly inspected before scheduling installation. Hoodsly is not responsible for rescheduling fees or contractor costs resulting from production delays, shipping delays, freight damage, or replacement orders.

• Hoodsly is not responsible for improper staining or painting techniques used on unfinished hoods.
• For best results, we recommend a professional spray-applied pre-catalyzed lacquer from manufacturers such as:
  • Gemini
  • Mohawk
  • ML Campbell
  • Acroma Pro
• Wiping stains (such as Minwax) are not recommended and will void the product warranty. Due to the natural characteristics of wood, including knots, grain variation, mineralization, wood filler, and pin nails, these finishes often produce inconsistent results. These characteristics are natural and are not considered defects.
• If you have questions before finishing your hood, please consult a professional finisher or contact Hoodsly at 1-877-847-0405.

• Products weighing over 50 lbs. ship via common carrier with standard residential curbside delivery. Delivery personnel will not move products inside your home.
• The LTL company will call you the day before to schedule your delivery. You MUST schedule your appointment and be present at the time of drop off or your item will not be delivered.
• Before signing the Bill of Lading:
  • Verify the total box count.
  • Please take a look at the pallet before you are signing for the material. If the pallet looks unwrapped, tampered with or items have shifted in transit please sign the bill of lading as follows: “Possible damage, subject to inspection” and please list the reason. If anything appears questionable, sign: "Possible damage, subject to inspection" and note the reason.
  • Any visible damage or discrepancies must be noted on the bill of lading before signing.
• The buyer understands that they must fully open and inspect all merchandise within 5 days of delivery.
  • The buyer agrees to notify and place a claim directly with the carrier within 5 days if concealed damage is found. Hoodsly is willing to assist buyers to collect claims for loss or damage, but this willingness on our part does not make us responsible for the collection of claims or replacement.
• Hoodsly shall not be responsible for delivery delays caused by acts of God, strikes, accidents, traffic, natural catastrophes, or other delays, including not answering the phone to set an appointment with the freight carrier, which are beyond the control of Hoodsly.
  • Any claims for delays, damage, or loss in transit, will be against the carrier. Hoodsly will assist in any way possible.
  • The most common delay we face is simply not scheduling the delivery time with the carrier. Please understand that this is an essential element of an on-time delivery.
• Hoodsly is not responsible for contractor fees, installation delays, rescheduling costs, or labor expenses resulting from shipping delays or damaged shipments.

Local Delivery

• Hoodsly offers local delivery to North Carolina, South Carolina, and parts of northern Georgia. Orders selected for local delivery will be transported in a Hoodsly van by one of our personal drivers.
• Our team will call a few days before your scheduled delivery to confirm a date and time. You will also receive a day-of delivery call to ensure a smooth handoff.
• Please note that Hoodsly delivery drivers do not provide installation assistance. Be prepared to receive your shipment and move it to a safe location upon arrival.

• Warehouse pick-ups must be scheduled and confirmed in advance. If you do not have a scheduled pick-up for your order, you will not be able to remove it from our warehouse facility.
• Hoodsly is not responsible for any damages after the range hood has been picked up and removed from our warehouse facility.
• If the hood has to be returned for any reason, there will be a $250 restocking fee. We can schedule a pick-up or you can deliver it back to the warehouse.

Customers choosing local pickup are responsible for:

• Bringing a vehicle large enough to safely transport the hood.
• Bringing moving blankets or other protective materials.

Hoodsly will bring the product to your vehicle but will not load it.

Sample Requirements

• Paint samples must be submitted on a flat, smooth, 3" × 3" piece of wood.
• We can only match solid paint colors.

We cannot match:

• Stains
• Tile
• High-gloss finishes
• Toe kicks
• Multicolor or textured samples

Sample Review

If we determine your sample cannot be matched, we'll contact you to discuss your options. If you choose not to proceed, a full refund will be issued.

Lead Time

Lead time begins once your sample has been received by Hoodsly.

Current lead time for Custom Color Match orders is 25–30 business days from receipt of the sample.

Returning Your Sample

Upon request, your original paint sample can be returned with your completed range hood.

At Hoodsly, we strive to ensure every order arrives in perfect condition. To help us address any potential issues promptly, please inspect your range hood immediately upon arrival to check for damages and ensure that your order is complete.

What to Do if You Notice Damage or Missing Items

• Contact Us Immediately: If you notice damage or missing items, please reach out to damage@hoodsly.com as soon as possible with the following details:
  • Order Number
  • Detailed description of damage and/or missing pieces
  • Provide Images: To process your claim, we will require images of the order and any damage.
• The buyer understands that they must fully open and inspect all merchandise within 5 days of delivery. The buyer agrees to notify and place a claim directly with the carrier within 5 days if concealed damage is found.
• Additional information may be requested upon receipt of claim.
• Damage claims are reviewed within 24-48 hours.
• Items that have been modified and/or installed cannot be claimed as damaged.
• Hoodsly is not responsible for any damage caused during installation of the range hood or ventilation unit, additionally, we are not responsible for any damage caused during at home refinishing.

Replacement and Fees

• Damage Claims: If your range hood needs to be replaced due to shipping damage, the replacement will be provided at no charge to you. The new hood will be shipped within 10-12 business days.
• Size or Color Issues: If the replacement is due to a size or color issue, a restocking fee may apply.
• Missing Items: If you are missing pieces from your order, please contact our customer service team with your order number and a detailed description of the missing materials.

Important Notes

• All damage claims are processed on a case-by-case basis.
• Additional fees may apply depending on the circumstances of the claim.

By inspecting your range hood promptly and following these steps, we can ensure a seamless resolution and get your project back on track.

• Returns are evaluated on a case-by-case basis.
  • No returns are accepted for custom hoods. If damage is noted, we will gladly supply you with a replacement hood. Please be sure to indicate damage on the bill of lading from the shipping company.
• You may return other times in their original condition with the original packaging within 30 days of receipt of the shipment. Product must be shipped back, at your expense, prior to the expiration of the 30-day window. We will issue a full refund for the price of any item you return that is in new condition.
• We do not accept returns where modification to the product occurred, or installation was attempted.
• In Stock hoods are sold as-is and can only be returned if there is shipping damage. If there is damage to an in-stock hood before it is shipped, it will be noted on the product page.
• Approved returns may be subject to:
  • Up to a 25% restocking fee
  • Original outbound shipping charges
  • Return freight costs
• Returned products must:
  • Be in original condition
  • Be returned in the original packaging
• Customers are responsible for return shipping costs unless the return is the result of shipping damage or an approved warranty issue.
• Order Cancellations: Once your order has been shipped it can no longer be canceled; it will need to be returned. Upon receipt of your package you can initiate your return by contacting Customer Service at 877-847-04045

California Proposition 65 Warning: This product contains chemicals know to the State of California to cause cancer and birth defects or other reproductive harm. For more information: www.P65Warnings.ca.gov

Welcome to Hoodsly LLC These terms and conditions outline the rules and regulations for the use of Hoodsly LLC’s Website.

Hoodsly LLC is located at: 7830 Commerce Drive, Denver NC – 28037, United States

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Hoodsly LLC’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.

“The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using Hoodsly LLC’s website you consent to the use of cookies in accordance with Hoodsly LLC’s privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License, unless otherwise stated, Hoodsly LLC and/or it’s licensors own the intellectual property rights for all material on Hoodsly LLC. All intellectual property rights are reserved. You may view and/or print pages from http://hoodsly.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

Republish material from Hoodsly.com Sell, rent or sub-license material from Hoodsly.com Reproduce, duplicate or copy material from http://hoodsly.com

Redistribute content from Hoodsly LLC (unless content is specifically made for redistribution). Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Government agencies; Search engines; News organizations; Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources such as Chambers of Commerce, AARP and Consumers Union; dot.com community sites; associations or other groups representing charities, including charity giving sites, online directory distributors; internet portals; accounting, law and consulting firms whose primary clients are businesses; and educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to sales@hoodsly.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

By use of our corporate name; or By use of the uniform resource locator (Web address) being linked to; or By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Hoodsly LLC’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site. Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions. Removal of links from our website If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.